Retail Store

Rude Employee at Redner’s Market In Ephrata

by Craig Hartranft on December 3, 2021

in Op-Ed, Travel

Rude Employee at Redner's MarketI have high regard for excellent customer service. Most of my adult life has been involved in providing customer service in a variety of occupations, not the least being the retail business. Most of the time my experience is average or better. Sometimes it’s just plain horrible as it was with this employee (right) of Redner’s Warehouse Market in Ephrata, Pennsylvania. Horrible only begins to describe how this asshole treated me. He was vulgar, profane, and just plain rude and discourteous. Here’s the short story. [read more]

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Martin's Country Market's Allegedly Free CoffeeHere’s another confusing scenario at Martin’s Country Market in Ephrata, Pennsylvania. In the store, by the bakery, Martin’s offers free gourmet coffee, both regular and decaf. It’s very good. Between the urns and coffee machine is a plastic container for, “Coffee Donations.” Now, technically “free” is not on the sign behind the urns. But, nevertheless, you’re invited to have some.

Is the donation cup there so Martin’s can recoup losses from giving away free coffee? Possibly “donation” implies that Martin’s Country Market is a charitable organization when, in fact, they are a for profit grocery retailer. Maybe it is something of an ethical dilemma for the Mennonite-owned establishment. In good conscience, they cannot give away something for nothing. That would be wrong.

Me, I’m not giving them a dime.

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